Refund Policy
Floodgates Restoration Privacy Policy
Effective Date: May 2026
Floodgates Restoration (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using our website, you agree to the terms outlined in this Privacy Policy.
Emergency Service Charges
Due to the immediate nature of emergency restoration services, certain charges may be non-refundable once work has begun, including but not limited to:
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Emergency dispatch fees
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Inspection fees
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Water extraction services
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Equipment setup and usage
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Mitigation servicesLabor already performed
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Materials already used or ordered
Once emergency services are initiated, costs associated with completed work are generally non-refundable.
Deposits & Scheduled Services
Some projects may require deposits before scheduling work, ordering materials, or reserving equipment.
Deposit Refund Eligibility
Deposits may be refundable under the following conditions:
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Cancellation occurs before materials are ordered
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Work has not started
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Equipment has not been reserved or deployed
Refund eligibility will be determined on a case-by-case basis.
Cancellations
Customers requesting cancellation of scheduled services should notify Floodgates Restoration as soon as possible.
Cancellation fees may apply if:
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Technicians have already been dispatched
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Emergency crews are en route
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Materials have been purchased
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Equipment has been delivered or reserved
Insurance Claims & Payments
If services are related to an insurance claim:
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Customers remain responsible for unpaid balances not covered by insurance
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Insurance claim denial does not automatically qualify for a refund
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Deductibles and non-covered services remain the customer’s responsibility
Floodgates Restoration does not guarantee insurance reimbursement or claim approval.
Billing Disputes
If you believe there is a billing error or concern regarding services performed, please contact us promptly.
We encourage customers to contact us directly so we can review and address concerns in a fair and timely manner.
Refund Processing
Approved refunds, when applicable, may take several business days to process depending on the payment method and financial institution.
Refunds may be issued by:
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Original payment method
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Business check
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Other approved payment methods
Non-Refundable Items
The following items are generally non-refundable: Completed labor Emergency response charges Used materials Equipment rental or usage fees Custom ordered materials Services already rendered
Satisfaction Commitment
Floodgates Restoration values customer satisfaction and strives to resolve concerns professionally. If you have questions regarding services or billing, please contact our team directly.
Contact Information
Floodgates Restoration
Atlanta, Georgia
📞 Phone: (404) 707-6370 📧 Email: info@fgrestoration.com
Available 24 Hours a Day • 7 Days a Week
Disclaimer
This Refund Policy is provided for informational purposes only and does not constitute legal advice. Businesses should consult a qualified attorney to ensure compliance with applicable local, state, and federal laws.